AWS Support Plan For Workload Migration Assistance From A TAM

Zackeus Johnson, Ph.D. · Jul 25, 2025 · 10 min read ·Last updated: Aug 24, 2025

Table Of Content

AWS Support Plan for Workload Migration A company seeking assistance from a dedicated Technical Account Manager (TAM) to migrate a workload to the AWS Cloud requires a specific level of AWS Support. Let's delve into the AWS Support plans and identify the one that meets this crucial need. ## Understanding AWS Support Plans AWS offers various support plans tailored to different customer needs, ranging from basic support for experimentation to comprehensive support for mission-critical workloads. These plans differ in terms of features, response times, and access to technical expertise. The primary AWS Support plans include: * **Basic Support:** This plan is free and provides limited support, including access to documentation, forums, and basic account and billing support. * **Developer Support:** Designed for early-stage development and testing, this plan offers business-hour access to technical support engineers via email. * **Business Support:** This plan is suitable for production workloads and provides 24/7 access to technical support engineers via email, chat, and phone. It also includes access to the AWS Trusted Advisor for best practice guidance. * **Enterprise Support:** This is the highest level of support, designed for mission-critical workloads. It provides 24/7 access to senior technical support engineers, a dedicated Technical Account Manager (TAM), and proactive support services. ## The Role of a Technical Account Manager (TAM) A Technical Account Manager (TAM) is a crucial resource for organizations embarking on complex cloud migrations or managing critical workloads on AWS. A TAM serves as a trusted advisor and provides proactive guidance and support to help customers achieve their business goals. Key responsibilities of a TAM include: * **Strategic Guidance:** A TAM helps customers develop cloud strategies, identify best practices, and optimize their AWS environments. * **Technical Expertise:** TAMs possess deep knowledge of AWS services and can provide technical guidance on architecture, deployment, and operations. * **Proactive Support:** TAMs proactively monitor customer environments, identify potential issues, and offer recommendations for improvement. * **Escalation Management:** TAMs act as a point of contact for escalations and help ensure timely resolution of critical issues. * **Service Advocacy:** TAMs advocate for customer needs within AWS and help influence service roadmaps. ## Identifying the Right Support Plan To determine the appropriate AWS Support plan for a company seeking TAM assistance for workload migration, we need to focus on the features offered by each plan. As highlighted earlier, a dedicated Technical Account Manager (TAM) is a key component of the **Enterprise Support** plan. This plan is specifically designed for organizations with mission-critical workloads that require the highest level of support and proactive guidance. ## Why Enterprise Support is Essential for Workload Migration Migrating a workload to the AWS Cloud can be a complex undertaking, involving various stages such as planning, design, implementation, testing, and deployment. A dedicated TAM can provide invaluable assistance throughout this process, ensuring a smooth and successful migration. Here's how a TAM can help: * **Migration Planning:** A TAM can help develop a comprehensive migration plan, taking into account factors such as application dependencies, data migration strategies, and cutover procedures. * **Architecture Guidance:** A TAM can provide architectural guidance to ensure that the migrated workload is optimized for performance, scalability, and cost-efficiency on AWS. * **Best Practices:** A TAM can share best practices for cloud migration, helping to avoid common pitfalls and ensure a secure and compliant environment. * **Troubleshooting:** During the migration process, issues may arise. A TAM can help troubleshoot these issues and expedite their resolution. * **Post-Migration Support:** After the migration is complete, a TAM can provide ongoing support and guidance to ensure the workload continues to run smoothly on AWS. ## Debunking Other Support Plan Options While the Business Support plan offers 24/7 access to technical support and access to AWS Trusted Advisor, it does not include a dedicated TAM. The Developer Support plan is primarily designed for development and testing environments and lacks the proactive support and strategic guidance provided by a TAM. The Free Tier Support offers only basic support and is not suitable for complex workload migrations. ## Conclusion For a company needing assistance from a dedicated Technical Account Manager (TAM) to migrate a workload to the AWS Cloud, the **Enterprise Support** plan is the required choice. This plan provides access to the expertise and proactive guidance necessary for a successful cloud migration and ongoing management of mission-critical workloads. Choosing the right AWS Support plan is a critical decision that can significantly impact your cloud journey. By understanding the features and benefits of each plan, you can select the one that best aligns with your organization's needs and goals.

Zackeus Johnson, Ph.D.

Associate Commissioner for Academic Affairs and Strategic Initiatives · State of Louisiana

Senior academic leader driving policy, curriculum, and strategic innovation to elevate programs and student success.

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